Shipping, Orders & Returns FAQs

Ordering

When will I receive my order?

We will process your order within 24 hours and have it shipped within 48 hours. If your order is in before noon eastern time, your order will most likely be shipped that day! Orders are processed Monday through Friday. If your order is placed on a weekend, it will be processed on Monday.

While we work hard to make sure your orders are processed and shipped in an efficient manner, sometimes problems do arise. If there is an issue with your payment or the item you have ordered is out of stock, it could affect your shipping times. However, we will notify you if there are any issues.

When are orders processed?

Orders are processed Monday through Friday during normal operating hours. If your order is placed on a weekend, we will process it on Monday.

Please keep in mind that holidays could affect these times. If your order is placed on a holiday, we will process your order on the next regular business time.

Because of these time restrictions, we recommend making your orders well in advance to make sure that you receive your products in advance in case any issue should arise.

How quickly will I receive my order?

Your order will ship within 24-48 hours of placing your orders. However, issues may arise regarding payment or stock. During the checkout process, you will be given an estimated arrival date. Please note that this is only an estimate. Once you place your order you will receive a confirmation email with a tracking number. This tracking number will help you keep updated on when you will receive your order.

Orders could also be delayed by issues with payment or stock. We are not responsible for shipping delays because of things out of our control, such as weather delays and custom issues.

Can I track my order?

Once your order is processed, you should receive a confirmation email. This email will contain a tracking number that will allow you to get updated information on the whereabouts of your order and when you can expect its arrival.

If you do not receive a confirmation email within 24 hours, please contact us.

Will I receive a confirmation email?

Yes, every processed order will result in a confirmation email. Sometimes these messages are sent to your spam or junk folder. So, remember to check those folders. If you have not received a confirmation email within 24 hours, please contact customer service.

Can I change my order?

Once we process your order, it can become difficult to make changes. It is important to check your order before confirming. If you notice any mistakes or need to make changes, please try to contact us as soon as possible.

Please note that making changes to your order could possible delay your expected shipping arrival.

Shipping

Will I receive a tracking number?

Yes, within 24 hours of making an order, you will receive a confirmation email. This email will contain a tracking number that will allow you to have access to up-to-date shipping information. If you haven’t received a confirmation email, contact customer service immediately. Make sure to check your spam and junk folders in case the email has been sent there.

Why didn't I get a tracking number in my confirmation email?

Sometimes the United States Postal Service does not give tracking numbers to items shipped as a first-class package. As a rule of thumb, USPS first-class packages usually arrive 3-7 business days.

Returns

Can I make a return?

We will accept any products within thirty days of your purchase. However, the item must be unused. We will not accept any used, dirty or damaged products. Clearance and discontinued items are not eligible for these purchases.

With each accepted return, we will issue a refund for the price of the item with two options: on the original payment method or on a gift card. We do not reimburse for the cost of shipping and you are responsible for the cost of shipping items back to us.

How do I make a return?

Our return policy is extremely easy. Contact customer service to get full return instructions. If you are eligible for a refund, we will issue your money back as soon as we verify your return. Getting your refund processed could take up to five days to get your money back.

Can I exchange my product?

Unfortunately at this time we do not allow exchanges. You are more than welcome to return the item and place a new order. We will make the process extremely easy, all you need to do is call customer service.

I received the wrong items. What should I do?

While we strive to make sure that every package is shipped efficiently and correctly, mistakes do happen. If you realize that a mistake has been made with your order, please contact us as soon as possible. We will make sure to quickly send the correct items at no cost to you.